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準備GCX-WFM問題解答でGCX-WFM試験問題集
質問 # 21
What is the default value for Severe Adherence Threshold settings?
Response:
- A. 10 minutes
- B. 6 minutes
- C. 5 minutes
- D. 7 minutes
正解：C
質問 # 22
Which feature in Genesys Cloud allows you to adjust the predicted call volume?
Response:
- A. Agent Scheduling
- B. Activity Code Editor
- C. Forecast Modification
- D. Real-Time Adherence
正解：C
質問 # 23
In workforce management, how can an admin add an activity code?
Response:
- A. Through the Business Unit Manager
- B. Directly in the Queue Settings
- C. Via the Activity Code Editor in the Admin panel
- D. Within the Management Unit Configuration
正解：D
質問 # 24
Which activity code setting determines if an activity is counted as part of adherence?
Response:
- A. Real-Time Compliance
- B. Historical Adherence
- C. Compliance Setting
- D. Adherence Setting
正解：D
質問 # 25
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:
- A. Modifying forecast data for future adherence planning
- B. Analyzing adherence at specific times of day
- C. Identifying recurring non-adherence trends
- D. Directly adjusting future agent schedules
正解：B、C
質問 # 26
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:
- A. Management Unit
- B. Time-Off Requests Page
- C. Schedule Editor
- D. Queue Assignment
正解：B
質問 # 27
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:
- A. Management Unit
- B. Schedule Creator
- C. Queue Group
- D. Task Manager
正解：A
質問 # 28
What are the routing types used by Genesys Cloud?
Response:
- A. IVR Routing and ACD Routing
- B. AWS Routing and IVR Routing
- C. WFM Routing and IVR Routing
- D. Outbound Contact and Inbound Contact
正解：A
質問 # 29
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:
- A. View agent availability during the requested period
- B. Adjust shift adherence for time-off requests
- C. Approve or deny time-off requests
- D. Synchronize requests with real-time adherence data
正解：A、C
質問 # 30
Choose the available metrics for forecasting methods.
Response:
- A. Response Time
- B. Average Handle Time
- C. Answered
- D. Offered
正解：B、D
質問 # 31
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:
- A. Scheduled Activities
- B. Agent Details
- C. Adherence
- D. Impact
正解：D
質問 # 32
If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:
- A. True
- B. False
正解：A
質問 # 33
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:
- A. Agent skill level allocation
- B. Activity codes for task identification
- C. Real-time adherence settings
- D. Daily shift start and end times
正解：B、D
質問 # 34
Agents that handle the same set of interactions should belong to the same Business Unit.
Response:
- A. True
- B. False
正解：A
質問 # 35
In Genesys Cloud, what is the first step to approve a time-off request?
Response:
- A. Add a forecast modification
- B. Synchronize with adherence settings
- C. Access the time-off requests page
- D. Adjust agent availability
正解：C
質問 # 36
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:
- A. Configure queue routing paths
- B. Create activity codes
- C. Set agent skill levels
- D. Define service goal templates
正解：B、D
質問 # 37
Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
- A. Copy Shifts to Days
- B. Start Time is Relative to Shift Start
- C. Counts as Work Time
- D. Daily Paid Time
正解：B
質問 # 38
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:
- A. Schedule Manager
- B. Queue Group
- C. Work Plan
- D. Business Unit
正解：C
質問 # 39
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:
- A. Reduces adherence penalties for agents
- B. Allows agents to exchange shifts with manager approval
- C. Allows agents to exchange shifts with each other
- D. Ensures scheduling meets service goals
正解：B、C
質問 # 40
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:
- A. Agents who handle outbound interactions
- B. Agents who handle multiple interaction types
- C. Agents who only take calls
- D. Agents who handle non-voice interactions
正解：B
質問 # 41
What is the forecast source data used for in Genesys Cloud?
Response:
- A. To analyze agent performance trends
- B. To provide real-time call metrics
- C. To predict future call patterns based on historical data
- D. To create backup schedules for agents
正解：C
質問 # 42
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リアルGenesys GCX-WFM試験問題 [更新されたのは2025年]：https://jp.fast2test.com/GCX-WFM-premium-file.html