リアルSAP C-C4H520-02試験問題集には正解82問題と解答があります [Q37-Q54]

リアルSAP C-C4H520-02試験問題集には正解82問題と解答があります

有効なC-C4H520-02テスト解答とSAP C-C4H520-02試験PDF問題を試そう

SAP C-C4H520-02 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Outline the features of Workforce Managment and know how to create and assign a service call Execute and close a service call
トピック 2	Explain the entire end to end execution steps starting from consumer self-service Mobile SAP Field Service Management application
トピック 3	Describe how SAP Fiend Service Management fits into SAP Service Cloud Explain the features of mobile Field Service Management application
トピック 4	Administration: Permissions and Configurations Smartforms Workforce management Analytics and Reports
トピック 5	Explain all the components of Master Data Managment Master Data Management Business rules and permission settings

質問 37
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.

A. Partners
B. Freelancers
C. Managers
D. Dispatchers
E. Subsidiaries

正解: A,B,E

質問 38
What does a report template contain? Note: There are 3 correct answers to this question.

A. Style Files
B. Translation Files
C. Output Templates
D. Images
E. Integration files

正解: A,B,D

質問 39
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A. Create a follow-up activity from within the service call.
B. Create a follow-up activity from the Expenses page.
C. Create a follow-up activity from the Smartform page.
D. Create a follow-up activity from the Efforts page.

正解: A

質問 40
How can you translate a Smartform?

A. Export it to XML, translate, and upload.
B. Maintain the translation of the Smartform in the company settings.
C. Download it to Microsoft Word, translate, and then upload.
D. Select the translation language within the designer.

正解: A

質問 41
How would a field service technician update the service assignment Status? Choose the correct answer.

A. By navigating to the address on the Service assignments.
B. By adding a checklist
C. By Setting the relevant workflow step
D. By opening the Service assignments.

正解: C

質問 42
As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are
3 correct answers to this question.

A. Purchase order
B. Equipment
C. Service call
D. Activity
E. Business partner

正解: B,D,E

質問 43
What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

A. Intelligent scheduling to determine the best qualified technician
B. Automatic determination of activity effort and materials consumed
C. Crowd workers can reschedule assignments within a set time frame
D. Configurable onboarding platform to invite partners
E. Crowd workers can accept or reject assignments within a set time frame

正解: A,D,E

質問 44
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.

A. Automated timeout if the application is NOT actively used for a certain time
B. Allowance of Two-factor Authentication with password and defined hardware
C. Knowledge base access for customers and employees via Self Service Portal
D. Encryption of all data stored in the cloud (AES 256bit)
E. AI-Powered platform to foster customer experience

正解: A,B,D

質問 45
Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

A. Equipment
B. Service contract
C. Service call
D. Smartform
E. Item

正解: A,B,E

質問 46
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.

A. Delete other versions
B. Export other versions
C. Deactivate Other versions
D. Reactivate other versions

正解: A,C

質問 47
What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

A. Ready to Plan
B. Cancelled
C. Released
D. Technically Complete
E. Planned

正解: A,B,D

質問 48
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.

A. Branding
B. Moment-sets
C. QR Codes
D. Workflow assignments

正解: C

質問 49
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.

A. Ready to Plan
B. Cancelled
C. Released
D. Finished
E. Technically complete

正解: A,B,E

質問 50
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A. No touch
B. High touch
C. Video chat
D. E-mail interaction

正解: B

質問 51
Which objects can be synchronized and viewed on the mobile app?

A. Activity, Business Partner, Skills
B. Activity, Service Call, Quotations
C. Activity, Project, Opportunities
D. Project, Skills, Service Call

正解: B

質問 52
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.