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Salesforce AP-207 試験シラバストピック:

Salesforce Energy and Utilities Cloud Accredited Professional 認定 AP-207 試験問題：

1. How is the Energy and Utilities Cloud solution installed on an org?

A) Its included as part of core and will be deployed when licenses are purchased
B) The functionality is unlocked based on the license types assigned to the org
C) A specialized org that Salesforce creates with the solution installed is required
D) Its installed as a managed package and unmanaged components

2. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

3. An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?

A) The team should follow the documentation and migrate the required components into the* development environment.
B) The team should take a look at the application code, and then go and re-type the code into their development environment.
C) The team needs to copy and paste the required components from their trial environment into their development environment.
D) The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.

4. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
B) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
C) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
D) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

5. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Electronic funds transfers
B) Customer satisfaction surveys
C) Rate change notifications
D) Payment reminders

質問と回答：