Which TWO of the following are advantages to an organization of using non-financial performance measures, rather than financial performance measures? (Choose two.)

• A. They present a wider view of organizational performance than financial performance measures.
• B. They are less subjective than financial performance measures.
• C. They are easier to measure than financial performance measures.
• D. They are less expensive to measure than financial performance measures.
• E. They are not distorted by inflation.

DDD is a business which sells entertainment products and now wants to move to a position where it uses ebusiness as a fundamental part of its business strategy.
Which of the following benefits would result from DDD's use of e-business? (Choose all that apply.)

• A. A reduction in labour turnover and higher morale.
• B. Better control of information through monitoring website activity.
• C. Increased online revenues.
• D. Cost reductions because of lower overheads and cheaper procurement.
• E. Easier access to loan finance.
• F. An increased use of tacit knowledge.

YZ operates a national mobile phone (cell phone) network in one country. It is considering upgrading its network to 4th Generation (4G) by providing an improved bandwidth that will enable its customers faster access to the Internet.
This investment will cost S29 million which YZ's institutional investors have agreed to provide by subscribing to a rights issue. This is due to management having informed institutional investors that a rival is already offering
4G and that this is taking customers away from YZ because its network is now regarded as too slow. YZ's remaining customers have shown a willingness to pay extra for 4G and overall the investment will have a positive net present value.
Which of the following statements are correct? (Choose all that apply.)

• A. YZ will gain a first mover advantage.
• B. There is stakeholder approval for the investment.
• C. There are sufficient investment funds available
• D. It provides a market development opportunity for YZ.
• E. It is essential given the strategic threats to YZ.

ABC is an independent training provider in Country F.
It provides training in business related subjects to a wide range of corporate customers. All of its tutors must possess a nationally accredited training qualification before being allowed to teach and all of its courses follow nationally accredited programmes which are externally monitored. This is considered to be a critical aspect of its business reputation.
ABC has one major competitor, XYZ, within Country F.
XYZ offers similar courses to ABC but its tutors do not have to have an accredited training qualification and its courses do not follow the national accredited programmes. The style and content of courses varies significantly between XYZ's centers.
There are a number of universities which offer nationally accredited courses within Country F.
ABC does not consider these as competitors because typically they attract students wishing to undertake degree courses.
The average university pass rate for nationally accredited programmes is currently higher than ABC's.
Which of the following types of benchmarking would be most useful for ABC?

• A. Competitor
• B. Process
• C. Strategic
• D. Internal