A leading Partner of Avaya, responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate?

• A. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
• B. No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

DRAG DROP

Match each Automated Experience Management product or solution on the left with its licensing requirement on the right. (Click and drag the capacity on the right to the corresponding product on the left.)

Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)

• A. Avaya Proactive Contact
• B. Avaya Proactive Outreach Manager
• C. Avaya Outbound Contact Express

HOTSPOT
The Design layer performs three key activities. Match the definition with the correct activity. (For each description on the left, select the corresponding activity from the dropdown list on the right.)