購入前に品質を確かめたい方は、1z0-325の無料サンプルからFast2testの問題集をお試しいただけます。Oracle RightNow Cloud Service 2016 Implementation Essentialsの87問の練習問題について、問題文の傾向や使いやすさを確認してから選択できます。

1z0-325試験対策に選べる3つの学習形式

• PDF版：印刷して持ち運べる形式で、専門家が作成した内容をすぐにダウンロードして確認できます。学習場所を選ばず、365日間の無料更新と無料PDFサンプルに対応しています。
• Desktop Test Engine：インストールして使用するソフトウェアで、実際の試験環境を再現した2つの練習モードを利用できます。オフライン学習に対応し、Windowsで動作します。
• Online Test Engine：ブラウザーからすぐにアクセスでき、学習履歴と成績を確認できます。Windows、Mac、Android、iOSで利用できます。

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Oracle RightNow Cloud Service 2016 Implementation Essentialsの試験情報

Oracle 1z0-325 試験概要:

1z0-325試験の出題範囲

Oracle 1z0-325 試験シラバストピック:

Oracle 1z0-325のよくある質問と回答

Oracle RightNow Cloud Service 2016 Implementation Essentials 認定 1z0-325 試験問題：

問題 #1

Your customer would like a report that details out the response and resolution times of all their agents.
* They have an agent response target of 5 minutes, and a resolution target of 24 hours.
* Their call center is open from 8:00AM - 5:00PM, Monday through Friday.
* They only want to measure agents against these targets during working hours.
* They are closed for all United States national holidays and would need to exclude those from the report.
Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)

A. Select the Holidays Observed in Response Requirements.
B. Set the Response Time Variable to 5 minutes in Variables.
C. Edit the incident reports to include their Response Requirements.
D. Set the Response Time to 5 minutes in Response Requirements.
E. Set the working hours Service Intervals in Response Requirements.
F. Add National Holidays to the system in Holidays.
G. Set the Response Time Variable to 1440 minutes in Variables.
H. Set the Resolution Time to 1440 minutes in Response Requirements.

問題 #2

Select two true statements about chat. (Choose two.)

A. To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
B. Variables cannot be used.
C. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
D. A guided assistance control is not available in a custom chat workspace.
E. If the transfer option is enabled, a chat can be transferred to a queue or another agent.

問題 #3

Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.

A. Permanently Disabled
B. Reassign the old incidents to another staff account called Former Employee.
C. Disabled from Assignment and Report Filters
D. Disabled from Assignment
E. Do not disable, but lock the staff account.

問題 #4

Identify two items that accurately describe custom objects.

A. Fields on a custom object can be created, but they can never be deleted.
B. Indexes for custom objects cannot be user defined.
C. Creating/updating/deleting permissions for custom objects can be controlled on a profile basis.
D. Custom objects can be exploited from Oracle Service Cloud and imported into a different Oracle Service Cloud instance.

問題 #5

Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

A. Solved
B. Waiting
C. Unresolved
D. Updated

解説：